A strong support request is a small reproducible case, not a history of every frustrating moment. Give the reader enough context to repeat or locate the problem while leaving private data out.
Use a four-line opening
State the task, expected result, observed result and frequency. For example, explain that one file transfer stalls after selection while another file succeeds. Avoid labels such as broken or slow without a specific task and observation.
Add the environment
Include the exact model, Android build, relevant app version and connection type. Record the time if the service may need to correlate an incident. Do not publish device serial numbers, authentication codes or screenshots of private account details.
List tests with outcomes
Say what you changed and what happened when you repeated the same task. A concise note that another network works is more useful than tried everything. Keep unsupported experiments out of the process when they risk losing data.
Ask for the next supported step
Send the report to the app developer for a single-app issue or the device/network owner when the evidence points there. Keep a copy and update it with new findings. Good evidence improves the conversation but cannot guarantee a particular response time.